Helping Companies Understand their Employees

Poor customer service, missed deadlines, and laziness at work are some of the signs of an unproductive employee. Companies want to maintain a good reputation with their customers and improve themselves to better satisfy their clients’ needs. But, when you have unproductive employees working for you, these goals can be harder to achieve.

Though some companies may automatically resort to terminating unproductive employees, that may not always be the best solution. Employees who sometimes miss a deadline or show laziness at work may have reasons behind their lack of productivity. If companies are aware of how to look for these signs, they will be able to find better solutions for helping their employees get back on track and be more motivated to work.

How can companies become more aware of the signs of an unproductive employee?

The answer is through mystery shopping. Secret shoppers have the skills to observe signs that an employee may not be doing a good job dealing with customers or working within the company. Through secret shopping visits, shoppers are able to observe selected employees and report back to the company.

Mystery shoppers are successful in observing employees discreetly by acting as a regular customer. If mystery shoppers are assigned to observing a particular employee, they can report back with information on the strengths and weaknesses of the said employee. In turn, the hiring company can obtain a better understand of how that employee acts on the job and schedule a meeting with that employee to discuss their performance.  By doing this, companies will be able to better understand their employees and support them if they are simply going through a rough time.

Because of the importance of this type of task, mystery shoppers are advised to always be discreet in their line of work because companies depend on them for obtaining information that will influence their important decisions.  Mystery shoppers need to have a keen eye and know the perfect timing to visit the store. They also need to be able to act just like any other regular customer, so the employees will not be suspicious of them and change their behavior.

Secret shoppers continue to become an integral solution to fostering improvements within a company.   With proper tools, the right attitude, and an eagerness to work on assignments, secret shoppers can become very successful at what they do.

Angela Megasko

President and CEO
Market Viewpoint, LLC
995 Fairview Road, Suite 202
Glenmoore, PA 19343
610.942.7030 ph

About Market Viewpoint

Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help you improve your customer service and outshine your competition.
This entry was posted in Business Tip, Market Viewpoint, Mystery Shopping, Secret Shopping and tagged , , , , , , , , . Bookmark the permalink.

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