Helping Businesses Keep Their Customers

If there is one primary reason why customers leave an establishment and never come back, it is bad customer service. Nobody wants to be treated poorly.  We all want to feel welcome when we enter a store, be treated properly, receive help when needed, and receive a nice smile from employees. These things do so much to make a customer feel important and valued, which will likely compel them to come back.

Unfortunately, not all businesses understand the importance of customer service and how it affects establishing and retaining loyal customers. Many businesses fail to prioritize learning what their clients feel and need.

This is where mystery shopping adds value to a business. Secret shoppers offer an invaluable service to a company by offering insight from an objective customer’s perspective. By capturing what customers go through and expect from the start of their transaction until they leave the establishment, mystery shoppers can help a business develop a comprehensive understanding of what their clients want and what would make them happy.

As secret shoppers, it is our job to give our best to assignments. It is important for us to always be unbiased and prepare ourselves ahead of time for what we must do in order to provide hiring companies with the information they seek.  Whatever we impart to them today will have an impact on how they decide to do business, which can save them from costly errors and help ensure their long term, continued success.

Angela Megasko

President and CEO
Market Viewpoint, LLC
995 Fairview Road, Suite 202
Glenmoore, PA 19343
610.942.7030 ph
angela@marketviewpoint.com
www.MarketViewpoint.com
www.AngelaMegasko.com

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About Market Viewpoint

Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help you improve your customer service and outshine your competition.
This entry was posted in Business Tip, Market Viewpoint, Mystery Shopping, Secret Shopping and tagged , , , , , , , . Bookmark the permalink.

2 Responses to Helping Businesses Keep Their Customers

  1. iiCyou says:

    The hiring companies fail to train and or give tools to their employee’s to defuse the difficult situations. Most companies only give authority to a small handful, and when it’s their day off too bad to sad for the employee and customer in a situation.
    Yes as a customer I would like a degree of customer service, but more important to me is how difficult issues, refunds, and company policies are dealt with when it comes to me, my money and my return business.
    All too often I witness angry and frustrated customers and it’s all over a $10 or less issue, everyone in the store is watching the young employee exhibit empathy and trying to get their boss on the phone to authorize the refund or adjustment.

    Give that employee some discretionary power to stop the ugly situation and turn it into a positive one that all who are watching will see. That is how you keep your return business.
    I can’t stand the Bosses day off situation, which makes me not return as often or at all.

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