Most mystery shopping will be fairly routine. You enter a store, restaurant or bank, interact with staff, perhaps make a purchase, and then leave. All the while you are observing the staff, customers, and general conditions of the establishment.
On rare occasion, however, you may come upon a situation that just doesn’t feel right to you.
If you do a daycare shop, or a shop where security is of the priority, and you observe the system is not working correctly, inform the manager of the establishment and contact your account manager as soon as possible to make them aware of your observations. The mystery shopping company will let corporate personnel know about the problem as well.
If you truly feel the situation is of imminent danger to someone in the building – a loose item overhead that could fall and injure someone, or someone stealing from or threatening someone, for example – you should report that immediately to the manager or authorities.
This is real life. Doing what your instincts tell you to is the right thing for all concerned, even if it means you cannot complete your shop. Again, contact your account manager as soon as you can to let them know what happened during the shop.
On the other hand, if you are making your observations as a mystery shopper, and see a set up or design in the floor plan or arrangement of items that could be arranged in a safer way, but it is not an immediate danger to anyone, you should save that observation and recommendation for your report.
Notifying the proper people based on the situation is always the right thing to do. And if you did the right thing but could not complete the shop, trust that the mystery shopping company, and our clients, will do the right thing by you, too.