Understanding why a particular industry chooses to mystery shop, and how they use the results, is information rarely shared with mystery shoppers…until now. Join us each month for our Industry Insider post.
Riding a train. Taking a bus. Parking your car. Maybe even a plane ride!
These are mystery shops, too!
Let’s face it: Traveling, whether for work or fun, and using public transportation is not always easy, comfortable or friendly. But there are many companies that truly want it to be.
Transportation company owners cannot control how other passengers act, the traffic conditions or weather issues.
What they can control and measure is:
- How employees treat passengers
- Cleanliness of the vehicle in which you are riding
- Amount of security and dependability of both their staff and the means of transportation provided
For these reasons owners of bus, plane and rail transport and parking facilities employ mystery shopping companies to evaluate the services, terminals and vehicles which they operate.
There are literally so many moving parts to a travel experience that only someone riding the bus, parking their care or standing in a rail station can truly relate how safe and welcome they are made to feel.
It’s a very personal experience in a very public place.
Having an understanding of how a typical customer is treated and made to feel in a moving vehicle or in a dark garage is important to these firms, to be able to train and develop their staff to be customer-aware, friendly and safety-conscious.
Your observations and feedback about your transportation experiences are important to the continued efforts to make travel safe and fun throughout the world.
Tell us your experiences mystery shopping transportation companies or parking garages in the comment box below!