5 Reasons to Become a Certified Mystery Shopper (and 2 Reasons Why It Won’t Matter)

Certified grunge stampAlmost every month on our free Jane Bond teleconference some new shopper writes in to ask, “Do I need to be certified in order to get mystery shopping assignments?”

Several years ago Mystery Shoppers Provider Association (MSPA) created a certification program to educate shoppers about the basics of mystery shopping. As the presiding trade organization representing mystery shopping companies, the MSPA Board felt an obligation to provide a resource for independent contractors who choose to mystery shop to be able to learn what is expected of them on most mystery shopping assignments.

The MSPA has recently changed up their former Silver and Gold Programs and is now offering an Intro to Mystery Shopping course as well as an online Gold Certification course.

We endorse education of any type, and encourage our secret shoppers to take stake in their home-based businesses and mystery shopping careers, and take one, if not both, of these courses.

What does your certification mean to us? Becoming an MSPA Certified mystery shopper:

1. Shows you have a true interest in learning your trade and improving your skills.

2. Proves that you are willing to invest time and money into your home-based business; thus showing you are serious about doing the best that you can on each shop.

3. Allows us to quickly determine who COULD be a more qualified mystery shopper for any particular assignment.

Getting your certification, however, does not guarantee that you will always get every job.

1. If you do not properly follow instructions, your certification will not make a difference in our acceptance of your report. Report acceptance and your rating will be influenced by your work, not your certification.

2. Certification will not always guarantee that you get a shop. Sometimes there are other shoppers who might better fit the profile the client requires for the shop.

Invest in yourself and your mystery shopping business! Join us for our free conference call each month (there’s one tomorrow night – sign up now!) or take an MSPA course to become certified!

Tell us what you have done to become a better mystery shopper. Leave a comment below.


About Market Viewpoint

Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help you improve your customer service and outshine your competition.
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2 Responses to 5 Reasons to Become a Certified Mystery Shopper (and 2 Reasons Why It Won’t Matter)

  1. Cindy Petri says:

    To become a better mystery shopper, I first joined the MSPA and obtained my basic (Silver) and Gold certification. I read Cathy Stucker’s book called The Mystery Shopper’s Manual and have networked with several Mystery Shopping companies. I also receive current blog emails/articles about Mystery Shopping from Angela Megasko of Market Viewpoint. I try to experiment with new mystery shopping categories to expand my experience and knowledge.

    • Cindy, Thanks for sharing your resources for ways to become a better mystery shopper. We commend you for your certifications and for reaching out of your comfort zone to try new shops. If you haven’t already, listen in to our monthly Jane Bond calls too – they are a wealth of information!

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