THIS is a Successful Mystery Shopper

FutureHow do we measure success in the mystery shopping business?

There are thousands of mystery shoppers out there, but some seem to be continually busy and rise to the top of the list every time an assignment is posted.

No matter what the assignment, if you have the following abilities, you have a better likelihood of being chosen for the shop:

  • Communication Skills – Staying in touch with the mystery shopping company to confirm, follow up and immediately contact them if there is a problem with the shop should be your priority when mystery shopping.

  • Writing Ability – A report that needs very little revising and editing saves everyone time and money. A shopper who can recreate their experience in a concise, factual manner, using proper grammar and punctuation, is a valued shopper. Use of tools available on computer software like Microsoft Word can help in this area.
  • Following Directions & Meeting Deadlines – For many shops, the client is looking to measure a particular aspect of their business. Following the specific directions given is essential to the success of the program for the client. Deadlines are set to coincide with meetings, reviews and reporting target dates, and are therefore extremely important to meet. Use a calendar system to keep track of your shops!
  • Flexibility – While this is not important for every job, those shoppers who take the last-minute shop, are willing to do any type of shop and will drive a little farther than usual at times are the shoppers who seem to come to mind when a shop is being filled. Is this you?

When we think about the shoppers who work for us time after time, these are the qualities that stand out. Do you have what it takes to be a successful mystery shopper?

If so, sign up here today!

Already signed up? If you know someone who can do this, too, forward this to them or share it on your Facebook, Twitter or Google+.

 

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About Market Viewpoint

Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help you improve your customer service and outshine your competition.
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2 Responses to THIS is a Successful Mystery Shopper

  1. Robin Gonzalez says:

    This is useful advice. I just wish all of the COMPANIES would stay in touch. We’re given a number to call if we are faced with something unusual, but many times that number isn’t answered because it’s outside of business hours when we need to call. (Or it’s outside of business hours for me, because I live on an island three hours behind California time… business hours with the east coast overlap in a very narrow band).

    I got docked for not completing a shop when I called from the location, emailed as soon as I got home, and again the next morning, and never got a response about how to handle the situation. (The location was closed during “normal” operating hours. I didn’t know if they wanted me to report it closed or attempt a revisit on a different day. I was willing — and able — to do either.)

    • Robin – we are so sorry that you had the unfortunate experience with a mystery shopping company. We would love to believe that most companies are understanding, especially when you have called. All we can say is keep up your good habits, for most schedulers will be appreciative and responsive to your attempt at communication.

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