Hello? Anyone There?

Angela Megasko of www.MarketViewpoint.com invites mystery shoppers to connect with staff by phone.From time to time, while on our live Jane Bond call, we will have someone ask why they can never get a live person to answer at any mystery shopping company.

One person told us they hate to leave voicemails and think this is a huge inconvenience. So they won’t leave a message.

We at Market Viewpoint would love to answer your calls and chat with you.

As a matter of fact, that is one of the things we miss most from the early days of being in this business.

Back then, there was no internet (really!) as we know it today. Mystery shopping companies advertised in newspapers and left flyers in places where people shopped. Interested people would call us to ask for more information, and we’d chat and get to know them a bit. 

We would send them an application (by US Mail!) for them to return (by US Mail again!), and when we needed someone for an assignment, we would take down one of the big binders that were labeled by state, page through them and identify several shoppers who were close by.

We might even remember that one told us she really, really liked to eat at fast food places. So, if we had that type of assignment, we would call her first, then we might make several phone calls to see if anyone else could be a backup.

Boy! Does that sound ancient!

We had to have staff working in the office to field the calls and look through those big binders!

Fast forward to today when 90% of our staff can work from their homes. They log into our database of shoppers, send out the solicits, assign you the shop, follow up with you via email, and send reports to the client – all from their keyboard.

We know it’s less personal, but it’s the way things work today.

Especially when you are completing hundreds of shops each month.

But that doesn’t mean we don’t want to talk to you! We still love getting to know our shoppers.

So, how about this?

After you fill out your application online, send us a note telling us so, where you live and the types of shops you like to do.

We’ll respond; really, we will! And we’ll remember to reach out!

When we see your name as one of the applicants for a shop, we’ll remember what you told us.

Or, if you have more questions about our processes and procedures, DO leave a voice mail – our phone number is 610.942.7030. Or email us telling us you’d like to call to discuss your assignment or procedure or something else.

One of our admins or schedulers will give you a call back.

You are important! And we do have the time! We just need to know you want to talk to us.

Can’t wait to hear from you!

Drop us an email at info@marketviewpoint.com with anything that’s on your mind! And if you want to hear from us by phone, let us know.

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About Market Viewpoint

Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help you improve your customer service and outshine your competition.
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2 Responses to Hello? Anyone There?

  1. Tasha says:

    I always enjoy reading the views of MV. As a receptionist, I often wonder if my job will ever be taken away by virtual call services. My boss assures me that she much rather have her clients speak to a live person than to have them leave messages. Love the human touch!

    • Tasha – thanks for your kind words. We are glad that you work for a person who appreciates and understands the value of a live person on the other end of the phone. For some businesses it just is not cost effective, but I believe there are more who appreciate speaking to someone as opposed to pushing buttons and getting nowhere! Thanks for sharing your thoughts.

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