Imagine the desk of a mystery shopper scheduler. Multiple accounts, each with locations in many states, different assignment letters and due dates for each – talk about multi-tasking! Then look at your desk – multiple shopping companies, different assignment instructions and due dates for each shop – an organizational dream or nightmare, depending on your personality. The goal of each person, however, is to get the report to the client as soon as possible. Here are some scheduling tips for you and ways you can help the schedulers:
- When you respond to the scheduler, be sure to use your full name, address, phone and email. Create a signature in your email program to use only for mystery shopping that has all that information. Schedulers use different methods for identifying shoppers, and if they have all of your information you have a better shot at getting the shop.
- Follow the instructions in the solicit email or web ad. Your response to the assignment is a reflection of your ability to follow directions. If you do not give what is asked for in a solicitation, can we trust you to complete the shop as instructed? This includes confirming that you’ve received an assignment. If the scheduler asks for it, PLEASE confirm!
- Do your shops as early as possible. If you have a “Due Date” that is the last day it can be submitted, but the companies will gladly accept it much earlier.
- Early completion of your shops allows more time for you to accept those last minute shops that schedulers are so desperate to fill when other shoppers bail out on them. Being available to help out in those situations makes you a star shopper!
The mystery shopping process starts with the scheduler. Using skills that are helpful to both you and the scheduler will make your mystery shopping business successful.
What tools do you use to keep your schedule straight? Please share below so you can help another shopper build their business!