How do we measure success in the mystery shopping business? There are thousands of mystery shoppers out there, but some seem to be continually busy and rise to the top of the list every time an assignment is posted. No matter what the job, if the shopper has the following abilities, they have a better likelihood of being chosen for the shop:
- Communication Skills – Staying in touch with the MS company to confirm, follow up, and immediately contact them if there is a problem with the shop should be the priority for mystery shoppers.
- Writing Ability – A report that needs little revising and editing saves everyone time and money. A shopper who can recreate their experience in a concise, factual manner, using proper grammar and punctuation, is a valued shopper. Use of tools available on computer systems can help in this area.
- Following Direction and Meeting Deadlines – For many shops, the client is looking to measure a particular aspect of their business. Following the specific directions given is essential to the success of the program for the client. Deadlines are set to coincide with meetings, reviews and reporting purposes, and are therefore extremely important to meet.
- Flexibility – While this is not important for every job, those shoppers who take the last minute shop, are willing to do any type of shop, and will drive a little farther than usual at times, are the shoppers who seem to come to mind when a shop is being filled.
When we think about the shoppers who work for us time after time, these are the qualities that stand out. Do you have what it takes to be a successful mystery shopper? Tell us below!