Lessons Learned from Mystery Shopping

feedbackAt Market Viewpoint, we believe life is a journey and every experience (planned or chance) is either a foundation for a future encounter or the result of a previous experience.

Most mystery shoppers have stumbled upon mystery shopping as a way to earn extra income because of a news show, a referral from a friend, they have been mystery shopped at a job, or they saw a Facebook or Google ad.

In other words, they learned about mystery shopping from a chance encounter or an interaction with something or someone associated with mystery shopping.

Once you start mystery shopping, however, every future customer service encounter you have will be measured against your mystery shopping experiences – both good and bad. Even when you are not ‘on the job’ as a mystery shopper, you begin to notice behaviors, cleanliness, and quality in ways you likely had not observed before.

Lessons Learned:

  1. Greetings matter. Depending on the type of person you are, you may not have paid attention to the greeters at stores and restaurants. Or you may have thought of them as not being important. They are an integral part of setting the tone as you enter a store. Give them credit for always having that smile on their face. Smile back.
  2. Good service is …. Good. Great services is… Rare! Give credit where credit is due. Most staff members at any retail or dining outfit do want to do a good job. And you will encounter many of these people in your daily shopping and dining experiences. Give them the tip or the thank you, they deserve it. But when you happen upon that rare GREAT staff person who goes above and beyond to make your experience memorable – truly let them know they are a rare breed.
  3. Listening to and then responding appropriately to others separates a good sales person from the rest of the team. If they heard you – make sure you let them know you noticed.

The way you treat people matters.

Haven’t you become more aware of your interactions on the job, at church, at the community center? We are all people trying to do the best job that we can. Treating one another nicely really isn’t that hard.

Mystery shopping can be a way to build an income-producing business, earn extra cash or become a hobby to fill some empty hours. What it really can be, however, is a life lesson in how to respect and treat one another!

Share with us! We’ve all had customer service experiences that stayed with us long after the mystery shop or encounter. Tell us about yours in the comments below.

About Market Viewpoint

Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help you improve your customer service and outshine your competition.
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4 Responses to Lessons Learned from Mystery Shopping

  1. kutkitchen says:

    I truly believe this! Whatever we give is what we get in return. “Like attracts like.” Contract jobs, including mystery shopping is what I do for a living and it has been quite rewarding. It has given me experience and knowledge outside the “norm” so to speak. It has allowed me to still be able to spend time with my four children and still make considerable income despite a recent divorce and it has purchased me a home in one of the nicest neighborhoods in my city ( also due to “chance.”) I’m very thankful for the jobs that I get and the rewards that come along with it. Thank you for all that you do! Your company is much appreciated!

    • Thanks so much for your kind words! So glad that you have found work that helps you to earn money and live your life the way you want to. It takes a bit of creativity and flexibility… but it happens. Congratulations to you on your success!

  2. Peter Basin says:

    Listening and responding are 2 main factor that people in this business really good at, normally we can respond but do we have an acceptance for listening others?

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