We Want to Hear from You

communicationCommunication wears many hats these days. Email, text, messaging through social media or games we play and more. There is the good old telephone – be it a cell or one of those pre-historic landlines (which are still vital in the business world!) And there is still a place for snail mail as a way to send a message to a colleague, prospect or loved one.

In the world of mystery shopping, there is nothing more important than good communication. Mystery shopping providers must have a clear understanding of the goal and purpose of the client’s mystery shopping program. Lines of questioning, instructions and training materials must all be developed with the objective of the program in mind.

As a mystery shopping business owner, you also, should keep your objective in mind:  To earn money from your assignments. In order to do so you must understand the instructions and the information you are to gain, submit a comprehensive report of your experience and do so by the due date.

If there is a problem with any part of the process, you need to contact your scheduler.

While there may be many ways to communicate, not all methods work at all times.

If you have a question about how to perform your mystery shop, need to extend a due date or are having issues with the reporting system, it is vital that you communicate with your scheduler as soon as possible.

A ‘belt and suspenders’ mentality is a great one to have in these situations.

Instead of just sending one form of communication, you might want to shoot for two. If you send an email through the software platform (ex: Sassie, Prophet), you may also want to send a direct email to your scheduler through your regular email. It’s as simple as copy and pasting your message into another email. Or leave a short phone message just saying there is an issue and you need a call back.

Trust that we are not trying to make extra work for you – or your scheduler – but if you try two ways to get in touch, chances are improved that someone will get back to you ASAP. If you do not hear back from a scheduler within 24 hours, you should try for another form of communication.

Schedulers DO want to hear from you! And they do respond – but only if they get the message! So do your best to make sure you are heard.

Tell us how you like to communicate with your scheduler! We’ll listen! Write in the comment area below.


About Market Viewpoint

Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help you improve your customer service and outshine your competition.
This entry was posted in Business Tip, Mystery Shopping, Secret Shopping, Small Business Tips and tagged , . Bookmark the permalink.

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