The 11 Top Requirements to Be a Mystery Shopper

Requirements for a Mystery ShopperWith well over 170 mystery shopping companies listed as part of MSPA-NA, the industry’s trade organization, mystery shoppers are in demand. And there are many more companies who are not part of MSPA.

We are all part of an industry that makes a difference in corporations and organizations large and small. From huge Fortune 500 companies to the local entrepreneur who owns three delicatessens or preschools. Mystery shopping services are needed and in demand.

Choosing Who You Work For

I’ll bet very few of you are signed up as independent contractors for every mystery shopping company. Most of you likely choose

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How Do You Answer this Question? Writing Your Mystery Shopping Reports

Writing Mystery Shopping ReportsWhen you sit down to input your mystery shopping reports, what happens when you see the instruction, “Write four to five complete sentences in the comment section.”?

Does your brow furrow? Do your fingers freeze on the keyboard?

Sometimes it’s hard to think of an eloquent way to respond to “Was the phone answered in a polite, timely manner?”, right?

The reason mystery shopping companies ask for this is because we want our clients to ‘hear’ and ‘see’ all that you did. We, and our clients, are counting on you to be the zoom lens into knowing how their employees act and react when the boss isn’t watching. Or even if he or she is.

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The Social Media Time Suck: Make it Profitable for your Mystery Shopping Business

Home-based workers can find themselves easily distracted. You open a social media app like Facebook or Twitter to ‘check in’ to the feeds in your mystery shopping groups. Two hours later you realize you never even clicked on the group.

You followed the blue like button and red hearts. You caught up with your cousin in Arizona. Got angry over the latest political rants. And gave yourself some balance by watching a few heart-warming military family reunions. Now it’s time to make lunch, pick up the kids or go to a meeting.

And you’ve got no new jobs or contacts to show for all the time you just spent clicking around.

Is it worth thinking about social media as an avenue for finding work?

Yes – absolutely!

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The Power of Observation While Mystery Shopping

We are a society of observers. More so than ever before!

Social media has provided us with the power to observe the likes and dislikes, opinions, biases of friends, relatives, celebrities, politicians and complete strangers.

On a daily, hourly, minute by minute basis.

That’s a lot of observation! And a lot to process!

Our observations of what others think, say and write can transform our own thoughts and opinions – or at least force us to ponder why we believe what we believe.

And observation can absolutely change a person’s action or reaction to a situation. And in many instances, there is a justifiable reason why it should.

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Good Writing Skills for Mystery Shoppers

Being a mystery shopper sounds fairly simple. You shop, you see, you write up a report.

To bring value as a mystery shopper, however, you must have a multitude of skills.

The top 5 would be:

  • Scheduling
  • Prioritizing
  • Time-management
  • Observation
  • Writing

No one of these is most important, but each has their place in the daily routine of being a mystery shopper. There is one skill, however, which publicly reflects the work you perform as a mystery shopper.

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Mystery Shopping Scammers Plead Guilty!

We are happy to report two people involved in the cashier’s check writing scam, which mystery shoppers and the public had become victim to, have been arrested.

As reported by the U. S. Department of Justice, Christie Easter, 47, of Fort Worth, Texas, and Toheeb Odoffin, 28, of Chicago, each pleaded guilty to charges related to their respective roles in a fraud scheme involving “Mystery Shoppers.”

While this is likely just the tip of the iceberg in terms of people involved in these scams, it is proof that the crime is being taken seriously by our legal authorities and prosecution will be enforced.

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Mystery Shopping on Vacation – It’s a Snap!

We are truly enjoying our spring weather, but as it continues to warm up and May begins we already start to think about being on vacation! Don’t you? We have good news. Mystery shopping on vacation has just become easier!

As a matter of fact, It’s a Snap!

Market Viewpoint is now offering a new product to our clients. It’s called Snap Shops. Kind of a self-serve mystery shop kiosk. It’s for those small businesses that just want to do a quick check on their store or staff.

Like your local ice cream vendor on the boardwalk or the sail boat rental place at the lake. Snap Shops are for any business owner who can’t be everywhere at once and doesn’t have the time or budget for a full-fledged mystery shopping program.

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