Tag Archives: customer service experiences

Warning: Mystery Shopping Jobs Can Get You Arrested

Mystery shopping is a legitimate business, but there a many scams! Be alert to mystery shopping scams where mystery shoppers could be arrested. Continue reading

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Summer Fun with Mystery Shopping

With the summer ‘officially’ underway – schedules are now officially upended as kids (and teachers!) are out of school, the 4th of July holiday gives us a long weekend – and half the world, it seems, takes off the rest … Continue reading

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Being Territorial Earns You Big Bucks! Route Shopping!

A well-attended class at every mystery shopping conference is the one that talks about managing your route or creating a job flow within a territory. The most successful mystery shoppers are those who know how to manage and maximize their … Continue reading

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5 Ways to Write Good Reports (that have little to do with writing)

You’ve traveled far and wide today to conduct several mystery shops. After hours of observation, driving, wolfing down a fast food meal that doesn’t fit in with your summer swim suit plans, and purchasing a $5 trinket that you had … Continue reading

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Who are YOU?

Getting an employee’s name during a mystery shop can seem like a difficult task, but with some quick thinking and a friendly approach, it need not be hard at all. For most shops, you are required to describe the employee … Continue reading

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Lessons Learned from Mystery Shopping

At Market Viewpoint, we believe life is a journey and every experience (planned or chance) is either a foundation for a future encounter or the result of a previous experience. Most mystery shoppers have stumbled upon mystery shopping as a … Continue reading

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